Learning and Development

We can provide a range of one-off training sessions to suit the needs of your sporting program. People who coach or work in sports often hold specified technical skills and require support in developing their soft skills. Training can be tailored to the needs of your group. Including but not limited to:

• Leadership and intrapersonal skills
• Communication style
• Conflict Resolution 
• Customer Service  -sales and general service skill development
• Team building session
• Goal Setting
• Time Management
• Health & Wellbeing 

Many industry body representatives and sports organisations are seeking a more bespoke style learning program that allows continual improvement for their people. The benefits of this include employee retention, enhanced succession planning, and often a better longer-term return on investment. Our team can write and present contextualized learning programs that meet the needs of your team and support key L&D objectives.

The Sports and Recreation industry is in a positive time of change. With thousands of new employees working across various organisations, identifying future leaders within the industry and supporting their growth is integral to ensuring the sustainability of leadership roles in sports. Strategic Sporting Solutions will be offering sports-based leadership programs in 2024. Stay tuned for further information by subscribing to our network, where we will be sharing a range of events and activities for you to engage in. Alternatively, our team can work with you to hold leadership development programs for your team. 

If your customer service staff are the first people your customers engage with and are the first people they see when customers arrive to interact with your service, it's fair to say that making sure they are trained to the highest standard is important.  There are a range of customer service training sessions our team can provide:

• Broad CSO training to build confidence and outline the general principles of serving people. 
• Building customer rapport and complaints handling
• Communication and effectively listening techniques 
• Sales training 

It's excellent to have Child Safety Standards in place within your program, however, it's equally as important that learning and development are interconnected to ensure that staff and volunteers uphold the standards through their interactions and understand their responsibilities and the role they play to mitigate risk.  

Strategic Sporting Solutions offers a variety of training to support businesses to embed the Child Safety Standards into any aquatic, and sport related setting.  

Our team will soon launch a networking and professional development program to bring together small swim school owners and operators. Often leading a business can be isolating and professional development for the leader is put at the bottom of the to-do list. Stay tuned for further information by subscribing to our network, where we will be sharing a range of events and activities for you to engage in.

Our first networking session will

 kick off in November!

Duty Managers or game day supervisors are often at the coalface of any service, and it can be tough to navigate parent and athlete requests while balancing time and key tasks. We provide learning opportunities to build capacity for duty managers, pool deck supervisors, and team leaders. Including:

• Tricky Parent Conversations
• Working with Peers
• Transitions to Leadership
• Time Management

We are on a mission to build networks within networks to help people working in sport thrive. It can be very overwhelming when you first start out in an industry, attend networking events, and don't know anyone. There are also many groups of people who work in similar roles across the industry who either work in isolation or have recently been promoted to a new position and need to build a network. Stay tuned for further information on our networking groups.  

Leaders in senior and executive-level roles usually understand the importance of investing in professional development. We provide executive coaching support for leaders at all levels, including. 

• New role or first time senior level position support
• Guidance to support career development
• Coaching to focus on key improvement areas
• Leading Strategic Direction

Strategic Sporting Solutions can provide a range of one-on-one or group-based middle management professional development workshops. Stepping out of junior leadership roles into middle management can be challenging to navigate. Learning how to delegate and assign work tasks, communicating with peers, and senior staff and inspiring people to be their best and develop their personal leadership style are all key outcomes inclusive in our middle management training sessions. 

People feel valued when their employer invests in their health and wellbeing. Furthermore, healthy, happy staff are often mentally and physically safer in the workplace and stay in roles longer. Strategic Sporting Solutions can provide health and well-being training to individuals and groups of staff, including:

• Stress Management 
• Learning about how to self manage health and wellbeing.
• Prioritising work/life balance.
• Yoga or Meditation workshops
• Flower Arranging and wellbeing